Communications Effect on Effective Conflict Management

Communication’s Effect on Effective Conflict Management Communication Conflict August 16, 2010 The process of effective conflict management is very complex. There are many elements that one must master in order to become effective at conflict resolution. In life, we will be faced with a myriad of people, all with different views and opinions; so naturally, we will be faced with conflict at some point in our lives. Once conflict is initiated (intentionally or not), it is important to keep a cool head and remember a few steps. According to our textbook, there are 5 stages for successful conflict resolution which are prelude to conflict, the triggering event, the initiation phase, the differentiation phase, and the†¦show more content†¦The most effective way to ensure resolution is to formulate an adequate conflict strategy. Conflict strategies are â€Å"overall plans consisting of a cluster of behaviors that people use in a specific conflict situation† (Abigail Cahn, 2007). This should occur during the following phase which is known as the differentiation phase. During this phase, it is advised that you analyze the information exchanged in the previous stages and work to formulate an adequate conflict strategy suitable for this particular conflict. Ideally, this process should foster an open, honest communication amongst the affected parties. It is important that everyone involved keep an open mind so that all possibilities are heard and so that we may keep our conflict strategy flexible. Again, communication plays a pivotal role in determining the success of the conflict strategy. The use of active listening and clear communication will be useful in getting all resolution ideas out on the table. It is important to be clear about what you expect from this conflict but it is of equal importance to listen to what the other party is seeking from this conflict. The final phase is the resolution phase. During this step, the affected parties should work together to achieve a realistic resolution that will benefit both parties. Part of good comm unication is having good listening skills. Once you reachShow MoreRelatedDtac Business Analysis38421 Words   |  154 Pagescould give general guidance and will be of benefit to marketers in similar fields on how to analyze competitive environment. From the result of internal and external evaluation matrix, DTAC can gain advantage of the opportunities and reduce negative effects from the threats as well as reinforce the strengths and minimize the weaknesses efficiently. As a consequence, in order to gain higher market share in Thai mobile phone market, DTAC has to improve the overall elements of marketing mix for serviceRead MoreDtac Business Analysis38437 Words   |  154 Pagescould give general guidance and will be of benefit to marketers in similar fields on how to analyze competitive environment. 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